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LANCER

Terms of Service

Version 2026-08-16 · Effective August 16, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Project Lancer, LLC (“Lancer,” “we,” “us,” or “our”) governing access to and use of the Lancer software-as-a-service platform available at app.lancer.pro and related APIs, websites, and applications (collectively, the “Service”).

By creating an account, checking the acceptance box during registration, creating an organization (workspace) account, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility and authority

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use the Service. If you accept these Terms or create an organization account on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.

2. Account registration and security

You must provide accurate registration information and keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your user account. Notify us promptly at info@lancer.pro if you suspect unauthorized access. We may require email verification before certain features (including creating an organization account) are available.

Session tokens may be stored in your browser’s local storage. Protect devices you use to access the Service and sign out when using shared devices.

3. Organizations, owners, administrators, and invited users

Lancer workspaces are organized as accounts (for example freelancer, agency, or client accounts). Each account has an owner and may include members with roles such as super admin, admin, standard, or client, as well as project-level roles (for example manager, member, or viewer).

  • The account owner is responsible for the account, its subscription, member invitations, and configuration of permissions.
  • Administrators and other members must use the Service only as authorized by the owner and these Terms.
  • Invited users who register or join an account agree to these Terms in their individual capacity; the owner remains responsible for the organization’s use of the Service.
  • Role and permission labels describe intended access within the product. They are not a warranty that data cannot appear in API responses, exports, shared views, or other surfaces if misconfigured or if a defect exists. Report suspected permission issues to us promptly.

4. Subscription fees, trials, renewals, cancellations, and refunds

4.1 Platform subscription charges

Paid plans are billed through Stripe according to the plan, seat add-ons, and one-time purchases (such as job posting credits or optional identity verification) you select at checkout. Prices displayed in the product may be approximate; Stripe is the source of truth for amounts charged. Unless otherwise stated, subscriptions renew automatically at the then-current rate for the billing period until canceled. Identity-verification fees are generally non-refundable once the identity check has started, including if the check fails or is a duplicate of an identity already verified on Lancer.

By starting a paid subscription or trial that converts to paid, you authorize Lancer and its payment processor to charge your payment method for applicable fees, taxes, and recurring renewals. Free trials or discounts, if any, are typically applied through Stripe promo codes and are not guaranteed to apply automatically.

You may cancel auto-renewal so that access continues until the end of the current paid period (cancel at period end), subject to product controls. Fees already incurred are generally non-refundable except where required by law or expressly stated by us in writing. Failed payments may result in suspension or loss of access until payment succeeds.

Applicable sales, use, VAT, or similar taxes may be charged where required. You are responsible for taxes associated with your subscription except for taxes based on our net income.

4.2 Customer-generated invoices (your invoices to your clients)

Lancer provides software that may help you create, deliver, track, and (where you connect a payment processor account) collect payment on invoices you issue to your own clients. Important limitations:

  • Lancer is not a party to the underlying agreement between you and your client.
  • Lancer does not determine whether services were properly performed and does not guarantee payment or collectability.
  • You are solely responsible for invoice accuracy, taxes, descriptions, rates, hours, client authorization, and compliance with applicable law.
  • Disputes over the underlying work or amounts owed must be resolved between you and your client.
  • When you use Stripe Connect or a similar processor, invoices and payments are processed on your connected account under that processor’s terms.

5. Acceptable and prohibited use

You agree not to:

  • Violate law, third-party rights, or these Terms;
  • Upload malware, scrape the Service abusively, or attempt unauthorized access;
  • Interfere with or disrupt the Service or other users;
  • Misrepresent your identity, affiliations, or professional credentials;
  • Use the Service to send spam, unlawful content, or content you are not authorized to process;
  • Reverse engineer the Service except to the extent such restriction is prohibited by law;
  • Use the job board, talent directory, messaging, or related features to harass, discriminate unlawfully, or facilitate fraud.

6. Customer content and data ownership

As between you and Lancer, you (or your licensors) retain ownership of content and data you upload or create in the Service, including projects, tasks, clients/customers, invoices, work logs, files, messages, profiles, and related records (“Customer Content”).

You represent that you have all rights and permissions needed to upload and process Customer Content, including information about your clients, employees, contractors, and financial accounts. You are responsible for obtaining any required consents and for the lawfulness of your processing.

7. License to Lancer

You grant Lancer a worldwide, non-exclusive, limited license to host, copy, transmit, display, and otherwise process Customer Content solely as needed to provide, maintain, secure, and improve the Service, to prevent abuse, to comply with law, and as otherwise described in the Privacy Policy. We do not claim ownership of Customer Content.

8. Security responsibilities

Lancer maintains administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No system or method of transmission is completely secure, and Lancer cannot guarantee absolute security.

Customers are responsible for protecting credentials, configuring user permissions appropriately, maintaining endpoint and network security for devices used to access the Service, and promptly notifying Lancer of suspected unauthorized access.

9. Third-party services

The Service integrates with third parties that we do not control, including Stripe, Plaid, Amazon Web Services, SendGrid or similar providers, and MongoDB Atlas. Your use of third-party services may be subject to their terms and privacy policies. We are not responsible for third-party services’ acts, omissions, availability, or security beyond our contractual and legal obligations.

10. Marketplace, hiring, and professional relationships

Lancer may provide tools to post jobs, browse profiles, apply, message, invite talent, and record hire-related workflows. Lancer is a software platform and facilitation tool—not the employer, staffing agency, escrow agent, payroll provider, tax preparer, or contracting party for engagements between clients and freelancers or agencies, unless a separate written agreement expressly says otherwise.

Approvals, acknowledgments, or status changes inside Lancer are platform records and are not, by themselves, legally binding signatures or contracts between users. Users remain responsible for negotiating, documenting, and signing their own agreements outside or alongside the Service as their situation requires.

Country, location, and tax-document type shown on profiles are user declarations. Optional “Identity verified” badges mean the account owner completed Stripe Identity (a government photo ID and selfie). That check is not proof of residency, citizenship, work authorization, or tax status. Lancer does not collect, store, validate, or file tax forms (including Form W-9, Form W-8BEN, Form W-8BEN-E, Form 1099, or foreign equivalents).

Clients and freelancers or agencies are solely responsible for determining which tax documents and filings apply to their engagement, obtaining those documents from each other, issuing any required information returns, withholding where required, and paying their own taxes. Lancer is not a party to those obligations and does not provide tax, legal, or accounting advice.

11. No professional advice

Financial summaries, expense categories, invoice calculations, estimated taxable-income labels, dashboards, and similar features are organizational tools only. They are not accounting, legal, tax, payroll, or financial advice. You should consult qualified professionals for advice specific to your situation.

12. Suspension and termination

You may stop using the Service at any time. Account owners may delete an organization account through available product controls, subject to these Terms. We may suspend or terminate access if you breach these Terms, fail to pay fees, create risk or legal exposure, or if we discontinue the Service.

After termination or account deletion, we may retain or delete data as described in the Privacy Policy and as needed for backups, legal compliance, dispute resolution, and legitimate business purposes.

13. Data durability and backups

We operate infrastructure designed for reasonable durability of Customer Content, but you should maintain independent backups of critical data. Do not rely on the Service as your sole system of record for irreplaceable information. Except as required by law or expressly agreed in a separate written agreement, Lancer is not liable for data loss beyond the limits in these Terms.

14. Intellectual property

Lancer and its licensors own the Service, including software, branding, documentation, and related intellectual property. These Terms do not grant you any right to Lancer trademarks or to copy the Service except for your authorized use. Feedback you provide may be used by us without obligation to you.

15. Warranty disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LANCER DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT CUSTOMER CONTENT WILL NEVER BE LOST.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LANCER AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LANCER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO LANCER FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU ARE ON A FREE OR COMPLIMENTARY PLAN WITH NO FEES PAID IN THAT PERIOD.

17. Indemnification

You will defend, indemnify, and hold harmless Lancer and its affiliates, officers, and employees from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your Customer Content; (b) your use of the Service; (c) your invoices or engagements with your clients or talent; (d) your breach of these Terms; or (e) your violation of law or third-party rights.

18. Governing law and disputes

Project Lancer, LLC is organized under the laws of the State of Missouri. These Terms are governed by the laws of the State of Missouri, excluding conflict-of-law rules, unless a different jurisdiction is required by applicable law that cannot be waived. Courts located in Missouri will have exclusive jurisdiction over disputes, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

Before filing a claim, you agree to try to resolve the dispute informally by contacting info@lancer.pro.

19. Updates to these Terms

We may update these Terms from time to time. The version and effective date appear at the top of this page. Material changes may be communicated through the Service, email, or by requiring renewed acceptance. Continued use after the effective date of updated Terms constitutes acceptance, except where applicable law requires a different method of consent.

20. Contact

Questions about these Terms: info@lancer.pro

Service: https://app.lancer.pro