Documentation
Job reviews
When a closed job can be reviewed, who submits the review, and when it appears on a profile.
When reviews open
Reviews become available once a hired job is closed. Both the client account and the hired freelancer or agency account can review the other side. Only a Super Admin or an Admin on that account can submit it.
Each side has 14 days from the close. Pending reviews show on the dashboard under Needs your attention. A review cannot be edited after it is submitted, and each account submits once.
What you rate
Open Reviews on the job. Rate each part from 1 to 5 stars, in half-star steps. A short comment on each rating is optional. The final public review is required.
| Who is reviewing | What they rate |
|---|---|
| The client, reviewing the freelancer or agency | Skills, quality of work, availability, adherence to schedule, communication, and cooperation. |
| The freelancer or agency, reviewing the client | Clarity of requirements, communication, payment reliability, and professionalism. |
What stays hidden
The whole review is public and appears on the other account’s profile: the ratings, the comments, and the final write-up. It stays hidden from the other side until they submit theirs, or until the 14-day window ends.